Parts - Service - Warranty

Keeping You Moving — Parts, Service, Warranty & Support

At Okanagan Mobility Solutions, our commitment to our customers doesn’t end when you purchase your mobility scooter or other mobility product. 

We provide ongoing parts, service and technical support to help keep your equipment operating safely, reliably and comfortably for years to come.

Whether you need a replacement part, routine maintenance, troubleshooting or on-site assistance, our team is here to help.

We provide replacement parts and components for the products we sell, including commonly required service and wear items.

If your equipment requires a replacement part, we can:

• Help identify the correct part for your model
• Source and order replacement components
• Ship parts directly to you
• Ship parts directly to your preferred service facility or technician
• Assist your service provider with product and technical information when required

Our goal is to make getting the right part as simple and convenient as possible.

When appropriate, we can also assist with on-site service and troubleshooting.

Our mobile service is available for customers who prefer to have service performed at their home, business or other suitable location. On-site service may include diagnostics, adjustments, repairs, installation of replacement components and general maintenance.

On-site service rate: $115 per hour, plus applicable mileage.

Mileage charges are calculated based on the service location and travel required.

Before dispatching a technician, we will do our best to understand the issue and determine whether the problem can be resolved remotely, through a replacement part, by your preferred service facility, or with an on-site service visit.

You don't have to bring your equipment back to us for every repair.

If you already have a trusted mobility equipment technician, mechanic or service facility, we can ship the required replacement parts directly to them. This can save time and make repairs more convenient, particularly for customers located outside our immediate service area.

We are happy to work with qualified service providers to help get your equipment back in operation as quickly as possible.

Regular maintenance can help identify small problems before they become expensive repairs.

Depending on the product, maintenance may include:

• Battery and charging-system inspection
• Tire and wheel inspection
• Brake and control-system inspection
• Electrical and wiring checks
• Fastener and hardware inspection
• Steering and suspension checks
• Adjustment and lubrication where applicable
• General safety inspection
• Replacement of worn components

We can also help you understand the recommended maintenance requirements for your particular product.

For products purchased through Okanagan Mobility Solutions, we will help you navigate the manufacturer's warranty process when a warranty issue arises.

Where applicable, we can assist with:

• Identifying potential warranty issues
• Gathering the information required for a warranty claim
• Ordering approved warranty parts
• Coordinating with the manufacturer
• Working with your preferred service facility
• Arranging service assistance when appropriate

Warranty coverage varies by manufacturer and product, and not all service, labour, transportation or mileage charges are covered under a manufacturer's warranty.

If your mobility scooter or other equipment isn't working properly, contact us before assuming it needs a major repair. In many cases, we can help diagnose the problem and determine the most practical way to get you back up and running.

Okanagan Mobility Solutions
Parts • Service • Support

Whether you need a simple replacement part or help with a more involved repair, we're here to support you throughout the life of your equipment.